Overnight Crew Member

CA Planet; Glendale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness center in California is seeking an Overnight Closer (Member Services Representative) to enhance the member experience through exceptional customer service. Responsibilities include greeting members, managing front desk activities, and closing shifts. Ideal candidates should possess strong customer service skills and a passion for fitness. Must be reliable and able to work overnight shifts.

Qualifications

• Customer service background preferred.
• Must be punctual and reliable.
• Able to work overnight shifts.

Responsibilities

• Greet members and provide excellent customer service.
• Handle front desk activities including answering phones.
• Close shift and create bank deposits.

Skills

Customer service

Basic computer proficiency

Passion for fitness

Positive attitude

Punctuality

Listening skills

Education

High School diploma/GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.