Overnight Crew Member

CA Planet; Glendora (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver a superior member experience during the night shift. You will greet members and guests, assist with sign-ups, tours, and account updates.

You will close the day’s shift and prepare the bank deposit for the next day. A positive attitude and reliability are essential, with basic computer skills and a passion for fitness helping you succeed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Positive attitude and reliability essential.
• Strong communication and listening skills required.
• Ability to interact professionally with members and guests.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk activities: answer phones, check in members, sign up new members, give tours.
• Facilitate updates to members' accounts.
• Address member questions and concerns; escalate as needed.
• Maintain club cleanliness and order.
• Close shift for the business day and prepare the next day's bank deposit.

Skills

Customer service

Basic computer skills

Punctuality

Empathy and problem solving

Excellent communication

Education

High School diploma/GED

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.