Overnight Closer

Planet Fitness - Cambridge Fitness; Mayfield Heights (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Training & development

Tuition assistance

Wellness resources

Job summary

Planet Fitness - Cambridge Fitness in Mayfield Heights is seeking an enthusiastic Overnight Closer (Member Services Representative). This role involves ensuring a positive member experience by providing exceptional customer service and closing the shift accurately. Responsibilities include managing front desk tasks, greeting guests, and maintaining club cleanliness.

Candidates should have a strong customer service background, a passion for fitness, and be reliable and punctual. A High School diploma/GED is required, and candidates must be at least 18 years old.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Strong beacon of positivity required for member interaction.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Manage front desk activities including phone assistance.
• Close shift for the business day and create bank deposits.
• Maintain the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests, as well as closing that day’s shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.