Overnight Closer

Planet Fitness - Make-It-Fit LLC; Yakima (WA); On-site; USD 30,000 - 35,000; Full time

Job summary

A fitness center in Yakima, WA, seeks an Overnight Closer (Member Services Representative) to enhance member experiences through superior customer service. Responsibilities include greeting members, managing front desk activities, and ensuring a neat environment while closing shifts and handling bank deposits. Ideal candidates will have a customer service background, basic computer skills, and a passion for health and fitness. This position values punctuality, reliability, and an upbeat attitude.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Process new member sign-ups and assist in member tours.
• Close shift and create bank deposits.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Problem-solving

Job description

Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will also be responsible for closing that day’s shift as well as creating an accurate bank deposit.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Process new member sign‑ups.
  • Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.