Overnight Crew Member

Planet Fitness - CA; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness - CA is seeking an Overnight Closer (Member Services Representative) to create a positive member experience through exceptional customer service. You will greet members, manage front desk activities, and ensure a professional atmosphere at the club.

Qualifications include a high school diploma and a passion for fitness. The role requires standing and walking during shifts, working overnights, and handling occasional lifting. Join us to help foster a welcoming and clean environment for our members!

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities including phone answering.
• Close shift and create a bank deposit.

Skills

Exceptional customer service skills

Basic computer proficiency

Upbeat and positive attitude

Strong listener

Ability to empathize and problem solve

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests, closing that day’s shift for the business day, and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.