Concierge (Full-Time) | Luxury Residential - 2nd Street District

Worth Ross Management Company, Inc.; Austin (TX); Presencial; USD 28.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

Dental

Vision

Short term disability

Long term disability

Employee assistance program

Pet insurance

Retirement

Paid Time Off

Resumo da vaga

Worth Ross Management Company, Inc. is seeking a polished Concierge for our luxury multifamily community. You will welcome residents, guests and vendors, manage access, and handle daily requests with discretion and professionalism.

The role emphasizes privacy, exceptional service, and the ability to thrive in a fast-paced, high-touch environment. Weekend availability and flexible scheduling are required.

Qualificações

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.
• Strong customer service, communication, discretion, and problem-solving skills.

Responsabilidades

• Greet residents, guests and vendors with a warm, professional demeanor.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordinated access for vendors.
• Maintain confidentiality and protect resident privacy at all times.
• Respond to resident concerns and emergencies, escalating when needed.
• Log daily activity, packages, and deliveries in the system.
• Support resident relations with timely follow-up and issue resolution.

Conhecimentos

Customer service

Hospitality

Communication

Multitasking

Discretion

Attention to detail

Formação

High school diploma

Ferramentas

Email

Concierge software

Property management systems

Descrição da vaga

• LOCATION: Austin Proper Residences | Downtown Austin - 2nd Street District
• SCHEDULE: Full-time | Available to work any of the following shifts, depending on operational needs:

1. Morning Shift: 7:00 AM - 3:30 PM
2. Mid Shift: 11:00 AM - 7:30 PM
3. Afternoon Shift: 3:00 PM - 11:00 PM

ABOUT US

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

ABOUT THE ROLE

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You’ll Do

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Education & Experience

• High school diploma or equivalent required.
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.

What You Need to Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Dentist protective
• Pet insurance
• Retirement
• Paid Time Off (PTO)