Overnight Concierge

Solera Senior Living; Raleigh (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Immediate pay access

Tuition reimbursement

Medical benefits

Dental, vision, life, and disability

401(k) with match

Paid holidays and PTO

EAP

Employee discounts

Team-oriented culture

Job summary

The Cambridge at Brier Creek is seeking a compassionate Overnight Concierge to welcome guests, support residents, and handle administrative tasks during the 7:00 PM–7:00 AM shift.

We offer opportunities for career advancement, immediate pay access, tuition reimbursement, comprehensive benefits, 401(k) with company match, paid holidays, and a team-oriented culture.

Qualifications

• Previous customer service or receptionist experience preferred.
• Strong interpersonal and communication skills (both written and verbal).
• Proficiency in office equipment and software (computer, phone system, copier, etc.).
• Compassionate, patient, and able to remain calm under pressure in a busy environment.
• Excellent organizational skills with ability to prioritize tasks and meet deadlines.
• Knowledge of resident rights and confidentiality practices (training provided).
• Friendly, approachable, and team-oriented with genuine care for seniors.

Responsibilities

• Greet residents, families, and visitors, creating a warm and professional first impression
• Answer phones promptly with proper community greeting and route calls/messages as needed
• Monitor and respond promptly to pendant alerts for residents in distress
• Sort and distribute mail to appropriate departments
• Provide clerical support, including typing, filing, data entry, and handling correspondence
• Escort visitors, residents, or families as needed to suites or community areas
• Maintain accurate referral, mailing list, and customer information databases
• Support special events with setup and tear down as needed
• Uphold confidentiality, resident rights, and Solera’s policies and standards
• Promote a safe and secure environment for residents, guests, and team members
• Collaborate with other departments and foster a positive, team-oriented environment
• Perform other duties as assigned by the Reception Coordinator
• Cycle through cameras
• Document resident requests and interactions and communicate with team members using Microsoft Teams
• Maintain a clean, welcoming lobby by stocking the coffee station and supplies, emptying trash, mopping floors, and light vacuuming

Skills

Customer service

Interpersonal skills

Office equipment

Calm under pressure

Organization

Confidentiality

Team player

Job description

Overnight Concierge - The Cambridge at Brier Creek

Shift available:

(1) 7:00 PM-7:00 AM

(2) Fill-In as needed

(3) Holiday Availability

Love to make a difference in the lives of seniors?

At The Cambridge at Brier Creek, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

What Solera Offers You

• A growing company with opportunities for career advancement
• Immediate pay access — no more waiting for payday
• Tuition reimbursement to support your professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• Perks and employee discount programs
• Supportive, team-oriented workplace culture

Position Summary

As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at The Cambridge at Brier Creek.

Concierge Key Responsibilities include:

• Greet residents, families, and visitors, creating a warm and professional first impression
• Answer phones promptly with proper community greeting and route calls/messages as needed
• Monitor and respond promptly to pendant alerts for residents in distress
• Sort and distribute mail to appropriate departments
• Provide clerical support, including typing, filing, data entry, and handling correspondence
• Escort visitors, residents, or families as needed to suites or community areas
• Maintain accurate referral, mailing list, and customer information databases
• Support special events with setup and tear down as needed
• Uphold confidentiality, resident rights, and Solera’s policies and standards
• Promote a safe and secure environment for residents, guests, and team members
• Collaborate with other departments and foster a positive, team-oriented environment
• Perform other duties as assigned by the Reception Coordinator
• Cycle through cameras
• Document resident requests and interactions and communicate with team members using Microsoft Teams
• Maintain a clean, welcoming lobby by stocking the coffee station and supplies, emptying trash, mopping floors, and light vacuuming

Concierge Qualifications

• Previous customer service or receptionist experience preferred
• Strong interpersonal and communication skills (both written and verbal)
• Respond promptly to resident emergency pendant alerts, prioritizing resident safety and notifying care staff as needed
• Proficiency in office equipment and software (computer, phone system, copier, etc.)
• Compassionate, patient, and able to remain calm under pressure in a busy environment
• Excellent organizational skills with ability to prioritize tasks and meet deadlines
• Ability to maintain professionalism and courtesy in all interactionsKnowledge of resident rights and confidentiality practices (training provided)
• Friendly, approachable, and team-oriented with genuine care for seniors

At The Cambridge at Brier Creek, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.

The Cambridge at Brier Creek is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.