Concierge -Overnights

The Bristal at Armonk; Armonk (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

The Bristal Assisted Living in Armonk is seeking an experienced Concierge Greeter to create an exceptional first impression for residents and guests at our front desk. You will welcome visitors, answer calls, and help maintain a warm, courteous environment that reflects our hospitality-focused brand.

The ideal candidate speaks clearly, is upbeat and professional, comfortable with MS Office, and able to juggle multiple inquiries while prioritizing safety and confidentiality.

Qualifications

• Clear, confident speaking voice in person and on the phone.
• Cheerful, upbeat, professional demeanor.
• Attention to details and emergencies.
• Strong, patient communication skills.
• Familiarity with MS Office.
• Fluent English in spoken and written communication.
• Respectful to residents, guests, and team members.
• Able to work flexible schedule.

Responsibilities

• Answering and redirecting calls professionally and positively.
• Taking accurate messages and responding to requests from residents.
• Greeting visitors warmly and completing information cards.
• Responding to inquiries from residents, guests and team members in a timely fashion.
• Ensuring emergencies are handled promptly and appropriately.
• Keeping front desk sign-in/sign-out logs up to date.
• Performing basic computer data entry as needed.

Skills

Clear speaking voice

Cheerful demeanor

Attention to detail

Strong communication

MS Office

English fluency

Respectful attitude

Flexible schedule

Education

High School diploma

Associate degree

Tools

MS Office

Job description

Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us!

As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, well-polished and upbeat Concierge Greeter to create an exceptional first impression of our community for those who visit our busy front desk. The attitude, demeanor and knowledge you exhibit in this key resident- and guest-facing position must reflect the excellence of our service and the core values of our brand. You will be in direct contact with residents, resident families, other guests and team members. So, at all times, we expect to you be friendly, courteous and positive, ensuring these encounters are always pleasant and professional. In this role you will be essential in representing the personality of The Bristal. The loving care, attention to detail and superior customer service you bring to your responsibilities as Concierge Greeter are fundamental to the quality of life and the general wellbeing of our residents every day.

Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs).

Additional responsibilities include:

• Answering and redirecting incoming calls with the utmost in professionalism and positivity
• Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents
• Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries
• Responding to all resident, guest and team member inquiries in a polite and timely fashion
• Ensuring all emergencies are handled promptly and appropriately
• Keeping the front desk sign in/ sign out logs accurate and up to date
• Performing basic computer data entry as needed

The ideal candidate will have the following skills/qualifications:

• Clear and confident speaking voice, both in person andover the phone
• Cheerful, upbeat, positive and professional demeanor
• Must be alert and attentive to details, situation and emergencies
• Strong but patient and pleasant communication skills
• Familiarity with MS Office (Excel, Word and Outlook) preferred
• Able to communicate fluently in English, both orally and inwritten communications
• Must always be respectful and polite to residents, guests and fellow team members
• Must be able to work a flexible schedule

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.