Overnight Concierge — Warm Hospitality for Seniors

Cambridge at Brier Creek; Raleigh (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Immediate pay access

Tuition reimbursement

Medical benefits with gym discounts

Dental, vision, life, disability

401(k) with company match

Paid holidays & time off

EAP

Employee discounts

Career growth

Job summary

The Cambridge at Brier Creek in Raleigh, NC is seeking an Overnight Concierge to be the welcoming hub for residents and guests. You’ll greet visitors, handle calls, monitor pendant alerts, and assist with light administrative tasks to set a tone of hospitality and safety.

This role emphasizes teamwork, confidentiality, and community support, with shift options including 7pm-7am and fill-ins. Previous front-desk or hospitality experience is preferred, and the environment values compassion and

Qualifications

• Previous customer service or receptionist experience preferred.
• Strong interpersonal and communication skills (both written and verbal).
• Respond promptly to resident emergency pendant alerts, prioritizing resident safety.

Responsibilities

• Greet residents, families, and visitors, creating a warm and professional first impression.
• Answer phones promptly with proper community greeting and route calls/messages as needed.
• Monitor and respond promptly to pendant alerts for residents in distress.
• Sort and distribute mail to appropriate departments.
• Provide clerical support, including typing, filing, data entry, and handling correspondence.
• Escort visitors, residents, or families as needed to suites or community areas.
• Maintain accurate referral, mailing list, and customer information databases.
• Support special events with setup and tear down as needed.
• Uphold confidentiality, resident rights, and Solera’s policies and standards.
• Promote a safe and secure environment for residents, guests, and team members.
• Collaborate with other departments and foster a positive, team-oriented environment.
• Perform other duties as assigned by the Reception Coordinator.
• Document resident requests and interactions and communicate with team members using Microsoft Teams.
• Maintain a clean, welcoming lobby by stocking the coffee station and supplies, emptying trash, mopping floors, and light vacuuming.

Skills

Customer service

Interpersonal skills

Communication (written and verbal)

Coordination and organization

Tools

Microsoft Teams

Job description

The Cambridge at Brier Creek in Raleigh, NC is seeking an Overnight Concierge to be the welcoming hub for residents and guests. You’ll greet visitors, handle calls, monitor pendant alerts, and assist with light administrative tasks to set a tone of hospitality and safety.

This role emphasizes teamwork, confidentiality, and community support, with shift options including 7pm-7am and fill-ins. Previous front-desk or hospitality experience is preferred, and the environment values compassion and