Overnight Closer Weekends

Planet Fitness - CCMO; Sterling (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Planet Fitness Franchising, LLC in Sterling, Virginia is looking for an Overnight Closer (Member Services Representative) to create a positive member experience by delivering superior customer service. Your responsibilities will include greeting members, handling front desk duties, and closing the business day.

The ideal candidate should have a passion for fitness, exceptional communication skills, and a high school diploma. Punctuality and the ability to work third shift are essential.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Ability to empathize and problem solve.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Facilitate updates to member accounts.
• Respond to member inquiries professionally.
• Assist in maintaining cleanliness of the club.
• Close shift and create bank deposit.

Skills

Customer service

Basic computer proficiency

Communication skills

Listening skills

Problem-solving

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests, closing that day’s shift for the business day, and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.