Overnight Claims Team Lead – Weekend & Hybrid

Uber; Phoenix (AZ); Hybrid; USD 87,000 - 96,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber seeks a Claims Team Lead in Phoenix to guide the US & Canada Claims operation during overnight and weekend shifts. You will coach a team of Claims Advocates, drive performance, and ensure high-quality claims support around the clock.

The role requires a Bachelor's degree or equivalent, 2+ years of front-line leadership, and flexibility for non-traditional hours. This hybrid position expects about 60% onsite at the Phoenix office with remote options as appropriate.

Qualifications

• Bachelor’s Degree or equivalent professional working experience.
• 2+ years of front-line leadership experience in a result-driven environment.
• Willingness to work holidays, weekends, and/or mid-shift and overnights.

Responsibilities

• Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
• Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
• Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
• Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
• Identify opportunities for team development and leverage individual strengths to build a high-performing team.
• Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
• Serve as a technical functional expert for direct reports and responsible for real time support.

Skills

Front-line leadership

People management

Customer service

Cross-functional collaboration

Education

Bachelor’s Degree or equivalent

Tools

Google Suite

Project management tools

Job description

Uber seeks a Claims Team Lead in Phoenix to guide the US & Canada Claims operation during overnight and weekend shifts. You will coach a team of Claims Advocates, drive performance, and ensure high-quality claims support around the clock.

The role requires a Bachelor's degree or equivalent, 2+ years of front-line leadership, and flexibility for non-traditional hours. This hybrid position expects about 60% onsite at the Phoenix office with remote options as appropriate.