Overnight Claims Team Lead – US & Canada

Uber Technologies Inc.; Phoenix (AZ); Hybrid; USD 87,000 - 96,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits package

Job summary

Uber Technologies Inc. in Phoenix, AZ is seeking a Claims Team Lead to guide a weekend overnight team in the US & Canada operation. The role requires coaching, process improvements, and delivering high-quality claims support around the clock.

You will manage a team to achieve performance targets, collaborate with Claims Leadership, and balance on-site and remote work. A base salary range is provided with bonus, equity, and benefits; holidays and non-traditional hours are expected.

Qualifications

• Bachelor’s Degree or equivalent professional working experience.
• 2+ years of front-line leadership experience in a result-driven environment.
• Willingness to work holidays, weekends, and/or mid-shift and overnights.

Responsibilities

• Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
• Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
• Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
• Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
• Identify opportunities for team development and leverage individual strengths to build a high-performing team.
• Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
• Serve as a technical functional expert for direct reports and responsible for real time support.

Job description

Uber Technologies Inc. in Phoenix, AZ is seeking a Claims Team Lead to guide a weekend overnight team in the US & Canada operation. The role requires coaching, process improvements, and delivering high-quality claims support around the clock.

You will manage a team to achieve performance targets, collaborate with Claims Leadership, and balance on-site and remote work. A base salary range is provided with bonus, equity, and benefits; holidays and non-traditional hours are expected.