Claims Operations Lead - US & Canada (Hybrid)

Uber; Chicago (IL); Hybrid; USD 97,000 - 108,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Job summary

Uber in Chicago is seeking a seasoned Claims leader to oversee the US & Canada Claims team, guiding strategy, performance, and customer outcomes.

You will manage a team of Claims Advocates, drive process improvements, align with leadership, and partner with HR for development and growth.

The role is hybrid with ~60% onsite in Chicago; candidates should be flexible to holidays, weekends, and variable shifts, with opportunities for bonuses and equity.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of front-line leadership in a result-driven environment.
• Willingness to work holidays, weekends, and/or mid-shift and overnights.

Responsibilities

• Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
• Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
• Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
• Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
• Identify opportunities for team development and leverage individual strengths to build a high-performing team.
• Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
• Serve as a technical functional expert for direct reports and responsible for real time support.

Skills

Front-line leadership

Communication skills

Project management

Google Sheets

Education

Bachelor’s Degree or equivalent

Tools

Google Sheets

Docs/Slides

Job description

Uber in Chicago is seeking a seasoned Claims leader to oversee the US & Canada Claims team, guiding strategy, performance, and customer outcomes.

You will manage a team of Claims Advocates, drive process improvements, align with leadership, and partner with HR for development and growth.

The role is hybrid with ~60% onsite in Chicago; candidates should be flexible to holidays, weekends, and variable shifts, with opportunities for bonuses and equity.