Claims Advocate

Uber Technologies; Atlanta (GA); Hybrid; USD 59,000 - 65,500; Full time

Job summary

Uber Technologies is seeking a US Claims Advocate to investigate and manage auto insurance claims within the Uber ecosystem. You will work with third‑party carriers to route and escalate claims, serving as a subject matter expert and mentoring teammates.

The role emphasizes strong written and verbal communication, meticulous attention to detail, and the ability to navigate a fast‑paced, high‑volume environment with a hybrid office schedule.

Qualifications

• High School Degree or equivalent required.
• 4+ years of auto insurance claims adjusting, or 2+ years in bodily injury claims.
• Experience in determining liability in auto claims.
• Bachelor's degree preferred; claims designation a plus.
• Strong written and verbal communication; detail-oriented and able to multitask.

Responsibilities

• Investigate and submit claims to carriers using reports to identify exposure and policy.
• Apply knowledge to handle higher complexity claims and inquiries.
• Respond to inquiries from carriers and third parties.
• Mentor team members and serve as a claims SME.
• Communicate clearly with external stakeholders and customers.

Skills

Auto insurance claims

Liability determination

Written communication

Verbal communication

Attention to detail

Adaptability

Multitasking

Mentoring

Education

High School Degree or equivalent

Bachelor's degree preferred

Claims designation in progress (plus)

Job description

Full job description Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber's business. We're working to redefine what safety on the road means on a global scale.

On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.

About the Role

Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

As a US Claims Advocate, you will investigate, manage, and submit claims for compensation that occur throughout the region in connection with the Uber app. You will also work in collaboration with our third‑party insurance partners with a focus on timely routing and escalation of claims. As a subject matter expert, you will assist with more complex inquiries while mentoring fellow associates on the team.

Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.

What You'll Do

• Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Apply existing knowledge to assist with higher complexity claims and insurance inquiries
• Accurately respond to inquiries received from carriers and other third parties
• Demonstrates customer obsession and solid understanding of Uber's insurance policies when communicating with all partners
• Utilize strong written/verbal communication skills
• This role requires voice to voice contact with external stakeholders and our customers.

Basic Qualifications

• High School Degree or equivalent
• 4+ years of experience in auto insurance claims adjusting, or 2+ years of specialized expertise in bodily injury claims within the auto insurance sector
• Must possess experience in determining liability in auto insurance claims

Preferred Qualifications

• Bachelor's Degree preferred
• Claims designation obtained or in progress a plus
• Strong proficiency with various computer operating systems
• Advanced written and verbal communication skills
• Extraordinary attention to detail
• Ability to maintain quality in a fast‑paced, high volume environment
• High degree of adaptability to meet changing business needs
• Proficient in multitasking through various technology platforms
• Compromises when necessary in order to help the team achieve goals
• Ability to mentor members of the Claims team and serve as an insurance and claims subject matter expert
• Demonstrated ability to enhance business process in the claims environment with a high degree of complexity

Compensation & Benefits

For Phoenix, AZ-based roles: The base salary range for this role is USD$59,000 per year - USD$65,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.