Overnight Case Manager Lead: Youth Housing Impact

Seattle YMCA; Seattle (WA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

YMCA membership for you and household

Medical, dental, vision, and life

Retirement with employer contributions

Mental health resources access

Paid time off (PTO) from hire

Discounts on YMCA childcare and day-ca

Job summary

The Overnight Case Manager Lead at Seattle YMCA oversees overnight case management and coordinates programs within the Y's longest-running young adult transitional housing program. It supports low-income youth, foster care, homelessness, and related systems to build skills for independent living.

You will work with program directors, guide overnight staff, and provide supervision while maintaining high-quality, equitable services in a welcoming environment.

Qualifications

• Bachelor’s degree in psychology, social work, administration or related field or equivalent experience, Masters preferred.
• Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills, including coaching and giving/receiving feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state approved First Aid and CPR certification.
• Current approved HIV training.
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Responsibilities

• Supports program director(s) with program coordination, staff coverage, assigned operations, and after-hours support to other sites as needed.
• Guides staff during overnight shifts with caseload review, problem-solving, service coordination, and program operations.
• Provides task and coaching supervision to assigned employees, volunteers, interns, or national service members. Reinforces professional boundaries and trauma-informed, youth-centered services and supports program director(s) with onboarding, training, and performance feedback.
• Remains awake, alert, and engaged throughout overnight shifts. Supports conflict resolution and de-escalation and responds to emergencies according to YMCA procedures and training, contacting on-call leadership or emergency services as needed.
• Supports safe overnight operations through scheduled site checks, assistance with basic needs and shared living routines, and preparation for daytime operations. Reinforces program policies and expectations.
• Supports timely room turnover (room flips), participant move-ins, and enrollments in coordination with staff and program director(s).
• Builds supportive participant relationships, provides case management as assigned, and develops individualized, strengths-based, youth-driven service plans.

Skills

Youth engagement

Coaching

Verbal & written communication

Organizational skills

Trauma-informed care

First Aid/CPR certified

HIV training

Language skills (beneficial)

Education

Bachelor's degree in psychology, social work, administration or related field

Masters preferred

Job description

The Overnight Case Manager Lead at Seattle YMCA oversees overnight case management and coordinates programs within the Y's longest-running young adult transitional housing program. It supports low-income youth, foster care, homelessness, and related systems to build skills for independent living.

You will work with program directors, guide overnight staff, and provide supervision while maintaining high-quality, equitable services in a welcoming environment.