Overnight Call Center Specialist – Mental Health Support

Universal Health Services; Houston (TX); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive Compensation

Job summary

Behavioral Health Connections, Inc. in Houston, TX is seeking a dynamic Call Center Specialist for part-time overnight shifts to support patient care operations within the Universal Health Services network.

The role involves handling patient intake, coordinating referrals, and data entry to ensure accurate records. Responsibilities include taking demographic information, coordinating patient documents for transfers, and assisting the Mobile Assessment Team with commitment and transfer processes,

Qualifications

• High School Diploma or GED required.
• Preferred Associate Degree.
• Preferred 1–3 years work related experience.
• Knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age specific growth and development and crisis and behavior management.

Responsibilities

• Answers phones at Behavioral Health Connections and takes demographic information related to the person to be assessed.
• Coordinates and processes patient documents and paperwork for patient transfers.
• Ensures all required information is accurately documented within several information system programs.
• Assists Mobile Assessment Team Evaluator with commitment process, paperwork, and transfer process, if necessary.

Education

High School Diploma/GED

Associate Degree (Preferred)

Job description

Behavioral Health Connections, Inc. in Houston, TX is seeking a dynamic Call Center Specialist for part-time overnight shifts to support patient care operations within the Universal Health Services network.

The role involves handling patient intake, coordinating referrals, and data entry to ensure accurate records. Responsibilities include taking demographic information, coordinating patient documents for transfers, and assisting the Mobile Assessment Team with commitment and transfer processes,