Overnight Call Center Coordinator

The Waldinger Corporation; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Health club reimbursement

Wellness plan with lifestyle spending

401k with company match and profit‑sh­

Continuing education and advancement

Tuition reimbursement

Term, AD&D and Dependent Life ins.

Prepaid Legal

Job summary

Waldinger Corporation in Des Moines is seeking an Overnight Call Center Coordinator to answer service calls, assist clients, and dispatch service technicians as needed. The role is 100% remote, with training required in the Des Moines office.

Typical schedule is Monday to Wednesday 7:00 PM–6:00 AM. The position emphasizes strong communication, organization, and coordination skills to ensure timely responses and accurate work orders for client satisfaction.

Qualifications

• Previous coordinating and dispatching or inbound call center experience preferred.
• High School Diploma/GED

Responsibilities

• Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Makes sure that all work orders entered have all relevant information necessary.
• Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
• Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
• Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.

Skills

Dispatching

Call center

Customer service

Communication

Education

High School Diploma/GED

Job description

Description

Waldingerhas an opportunity for an Overnight Call Center Coordinator in our Des Moines Office. Please note that this is an overnight position and is 100% remote. You must be able to come in to the Des Moines office for training purposes.

The Schedule For This Role Is

Monday, Tuesday, Wednesday: 7:00 PM - 6:00 AM

Job Summary

Acts as a first escalation point for clients by answering service calls and inquiries. Provides assistance in a friendly and professional manner and dispatches service technicians to meet client requirements.

Responsibilities

• Client Service: Answers all incoming telephone calls presented to them while maintaining good client relations and providing clear communication to all external and internal clients. Makes sure that all work orders entered have all relevant information necessary.
• Emailed Work Orders: Enters emails received in the inbox. Uploads all emailed in work orders into the system. Forwarding all emailed updates to the appropriate party so all necessary parties can schedule and make changes accordingly.
• Dispatching: Coordinates with technicians and branch personnel to schedule work and manpower afterhours and on all holidays. Dispatches the appropriate technician to the appropriate service call. Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.
• Dispatch Board Maintenance: Updates the dispatch board continuously and maintains the call schedule according to order of importance keeping in mind the location of both the service site and the available technicians. Makes sure that the unassigned grid is clear at the end of assigned time.

Requirements

• Previous coordinating and dispatching or inbound cell center experience preferred.
• High School Diploma/GED

We Offer

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

Waldinger is an EOE, including disability/vets.

Waldinger participates in E-Verify.