Overnight Bellperson: Luxury Guest Services & Luggage

IHG Hotels & Resorts; Santa Monica (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Tips

Job summary

Regent Santa Monica Beach is seeking an Overnight Bellperson to deliver a seamless, luxurious guest experience during overnight hours. You will assist guests with luggage, deliver items, and uphold the hotel's tranquil, premium atmosphere with polished presentation.

Reporting to the Assistant Director of Guest Experience, you’ll collaborate with the front desk and valet teams, ensure security and immaculate show-ready bell areas, and provide knowledgeable information about local attractions.

Qualifications

• Proven guest service experience in a luxury hotel or high-end establishment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation.
• Ability to remain calm and composed in high-pressure situations.
• Good physical fitness to handle duties.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with luggage upon arrival and departure.
• Deliver guest-requested items promptly and manage requests via the bell desk system.
• Move and store luggage securely with proper tagging and organization.
• Provide information about hotel facilities and local attractions to guests.
• Coordinate with valet and other departments to fulfill guest needs.
• Maintain lobby areas and bell storage, ensuring cleanliness and safety.

Skills

Guest service experience

Interpersonal communication

Grooming standards

Calm under pressure

Physical fitness

Flexible schedule

Job description

Regent Santa Monica Beach is seeking an Overnight Bellperson to deliver a seamless, luxurious guest experience during overnight hours. You will assist guests with luggage, deliver items, and uphold the hotel's tranquil, premium atmosphere with polished presentation.

Reporting to the Assistant Director of Guest Experience, you’ll collaborate with the front desk and valet teams, ensure security and immaculate show-ready bell areas, and provide knowledgeable information about local attractions.