Overnight Bellperson - Regent Santa Monica Beach

InterContinental Hotels Group; Santa Monica (CA); On-site; USD 28,000 - 34,000; Part time

Job summary

Regent Santa Monica Beach, a luxury resort, seeks an Overnight Bellperson to ensure a seamless, sophisticated guest experience during the overnight shift. You will play a key role in maintaining quiet elegance and delivering exceptional service for arriving and departing guests.

Reporting to the Overnight Manager, you will assist with luggage, coordinate with valet and front desk teams, and share knowledge about hotel facilities and local attractions while upholding grooming and presentation

Qualifications

• Proven guest service experience or similar guest-facing role.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation.
• Ability to remain calm in high-pressure situations.
• Strong physical fitness to handle duties.
• Flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Promote Regent's service philosophy and style through our people attributes.
• Attend daily shift briefings and complete the Overnight Bellperson checklist.
• Polish bell carts and maintain cleanliness of bell storage.
• Assist guests with luggage and transportation arrangements.
• Provide information about hotel facilities and local attractions.
• Log guest requests and deliveries in the bell activity log.
• Coordinate with other departments to fulfill guest requests promptly.
• Maintain vigilance in the lobby to ensure guest safety.

Skills

Guest service

Interpersonal skills

Grooming

Stamina

Flexibility

Job description

Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary:

The Overnight Bellperson is instrumental in ensuring a seamless and luxurious experience for our guests during the overnight hours. Operating within the quiet elegance of our hotel, you play a vital role in upholding our commitment to exceptional service and creating an atmosphere of tranquility and sophistication.

A little bit about your day:

Reporting to the Assistant Director of Guest Experience, every day is different, but you'll mostly:

• Promote Regent's service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend daily shift briefings at the start of your shift.
• Complete the Overnight Bellperson's checklist during your shift and notify the Overnight Manager of any discrepancies or challenges.
• Polish all bell carts during your shift to ensure cleanliness and expectational presentation.
• Clean and organize bell storage to ensure the utmost cleanliness.
• Deliver all guest-requested items promptly and complete calls in the KYC system.
• Maintain a polished and professional appearance, adhering to the hotel's grooming and uniform standards.
• Extend a warm and gracious welcome to guests upon arrival, assist with luggage, and provide a seamless and exceptional experience.
• Ensure a warm, lasting impression to guests upon departure, assisting with luggage and any other guest needs.
• Handle guests' luggage with care, ensuring it's safe and secure, and transport to and from guest rooms.
• Assist with packing and unpacking if requested by guests.
• Offer information about the hotel facilities, services, and local attractions to enhance the guest experience.
• Maintain designated posting location throughout the lobby and interact and assist guests as needed.
• Log all guest requests and deliveries on the bellperson's activity log.
• Store all guest luggage seamlessly and securely using the proper color tag for arrivals, departures, and storage.
• Assist guests with room shows, being fully knowledgeable about room types and property information.
• Communicate professionally over the radio, responding to all requests and calls.
• Coordinate with other departments to fulfill guest requests promptly and effectively.
• Collaborate with the valet parking team to ensure seamless handling of guests' vehicles and requests.
• Assist guests with transportation arrangements and information.
• Assist with unloading luggage for large groups and coordinate delivery with the overnight front desk agent.
• Maintain vigilance in the lobby area to ensure the safety and security of guests and their belongings.
• Report any suspicious activity or concerns to the security team.

What we need from you:

• Proven guest service experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation
• Ability to remain calm and composed in high-pressure situations.
• Strong physical fitness to handle and perform duties effectively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:

The hourlypay range for this role is$20.00 to $25.00, plus tips. This range is only applicable for jobs to be performed atRegent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We mayultimately pay more or less than the posted range, and the range may be modified in the future. A colleague's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.