Overnight Bellperson - Regent Santa Monica Beach

IHG Hotels & Resorts; Santa Monica (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Tips

Job summary

Regent Santa Monica Beach is seeking an Overnight Bellperson to deliver a seamless, luxurious guest experience during overnight hours. You will assist guests with luggage, deliver items, and uphold the hotel's tranquil, premium atmosphere with polished presentation.

Reporting to the Assistant Director of Guest Experience, you’ll collaborate with the front desk and valet teams, ensure security and immaculate show-ready bell areas, and provide knowledgeable information about local attractions.

Qualifications

• Proven guest service experience in a luxury hotel or high-end establishment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation.
• Ability to remain calm and composed in high-pressure situations.
• Good physical fitness to handle duties.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with luggage upon arrival and departure.
• Deliver guest-requested items promptly and manage requests via the bell desk system.
• Move and store luggage securely with proper tagging and organization.
• Provide information about hotel facilities and local attractions to guests.
• Coordinate with valet and other departments to fulfill guest needs.
• Maintain lobby areas and bell storage, ensuring cleanliness and safety.

Skills

Guest service experience

Interpersonal communication

Grooming standards

Calm under pressure

Physical fitness

Flexible schedule

Job description

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Job Summary

The Overnight Bellperson is instrumental in ensuring a seamless and luxurious experience for our guests during the overnight hours. Operating within the quiet elegance of our hotel, you play a vital role in upholding our commitment to exceptional service and creating an atmosphere of tranquility and sophistication.

A little bit about your day

Reporting to the Assistant Director of Guest Experience, every day is different, but you’ll mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend daily shift briefings at the start of your shift.
• Complete the Overnight Bellperson’s checklist during your shift and notify the Overnight Manager of any discrepancies or challenges.
• Polish all bell carts during your shift to ensure cleanliness and expectational presentation.
• Clean and organize bell storage to ensure the utmost cleanliness.
• Deliver all guest-requested items promptly and complete calls in the KYC system.
• Maintain a polished and professional appearance, adhering to the hotel’s grooming and uniform standards.
• Extend a warm and gracious welcome to guests upon arrival, assist with luggage, and provide a seamless and exceptional experience.
• Ensure a warm, lasting impression to guests upon departure, assisting with luggage and any other guest needs.
• Handle guests' luggage with care, ensuring it's safe and secure, and transport to and from guest rooms.
• Assist with packing and unpacking if requested by guests.
• Offer information about the hotel facilities, services, and local attractions to enhance the guest experience.
• Maintain designated posting location throughout the lobby and interact and assist guests as needed.
• Log all guest requests and deliveries on the bellperson’s activity log.
• Store all guest luggage seamlessly and securely using the proper color tag for arrivals, departures, and storage.
• Assist guests with room shows, being fully knowledgeable about room types and property information.
• Communicate professionally over the radio, responding to all requests and calls.
• Coordinate with other departments to fulfill guest requests promptly and effectively.
• Collaborate with the valet parking team to ensure seamless handling of guests' vehicles and requests.
• Assist guests with transportation arrangements and information.
• Assist with unloading luggage for large groups and coordinate delivery with the overnight front desk agent.
• Maintain vigilance in the lobby area to ensure the safety and security of guests and their belongings.
• Report any suspicious activity or concerns to the security team.

What we need from you

• Proven guest service experience or a similar guest-facing role, preferably in a luxury hotel or high-end establishment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and presentation
• Ability to remain calm and composed in high-pressure situations.
• Strong physical fitness to handle and perform duties effectively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us

The hourly pay range for this role is $20.00 to $25.00, plus tips. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A colleague’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life’s most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.