Overnight Aviation CSR: VIP Guest & Operations Support

Perot Field; Fort Worth, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Vacation time

Holidays

401(k) with company match

Tuition assistance

Job summary

Alliance Aviation Services is seeking a polished Customer Service Representative (Overnight) in Fort Worth, TX. This role supports front-desk engagement, night audit reconciliation, and guest travel coordination within a high-end aviation environment.

You will handle VIP greetings, CRM data entry, and coordination of catering, vehicles, and hotel arrangements while contributing to events and promotions. Strong communication and multi-tasking skills are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of customer service experience, preferably in aviation or luxury settings.
• Experience with Salesforce or similar CRM systems is preferred.

Responsibilities

• Greet guests and handle inquiries at the desk with professionalism.
• Respond to calls and emails promptly; maintain records and logs.
• Input data into TAS, FlightBridge, and Salesforce; assist with night audit tasks.
• Coordinate travel, catering, vehicle services, and VIP guest needs.
• Support events, marketing efforts, and cross-functional collaboration.

Skills

Microsoft Office

Salesforce

Communication

Multitasking

Customer service

Education

High school diploma

3+ years customer service

Tools

VHF radios

CRM systems

MS Office

Job description

Alliance Aviation Services is seeking a polished Customer Service Representative (Overnight) in Fort Worth, TX. This role supports front-desk engagement, night audit reconciliation, and guest travel coordination within a high-end aviation environment.

You will handle VIP greetings, CRM data entry, and coordination of catering, vehicles, and hotel arrangements while contributing to events and promotions. Strong communication and multi-tasking skills are essential.