Aviation Guest Experience Specialist

Perot Field; Fort Worth (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with company match

Tuition assistance

Paid time off

Job summary

Alliance Aviation Services (AAS) is seeking a polished CSR to join the Fort Worth team. You will be the first point of contact for guests, pilots, and crew, delivering welcoming, VIP-inspired service and managing front desk duties with accuracy.

You will input data into TAS, FlightBridge, and Salesforce, coordinate travel and catering, and support billing, vendor invoices, and event coordination to ensure seamless aviation experiences at Perot Field Fort Worth Alliance Airport.

Qualifications

• Strong verbal and written communication
• Professional, customer-first attitude
• Ability to multitask in a fast-paced environment
• Experience in aviation, hospitality, or luxury service preferred
• Bilingual proficiency preferred

Responsibilities

• Greet and assist guests at the FBO with warmth and professionalism
• Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce
• Coordinate travel arrangements and catering orders for guests
• Invoice and collect payment for services rendered in a timely manner
• Support events and marketing initiatives with professionalism

Skills

Communication

Professional demeanor

Multitasking

Customer service focus

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Alliance Aviation Services (AAS) is seeking a polished CSR to join the Fort Worth team. You will be the first point of contact for guests, pilots, and crew, delivering welcoming, VIP-inspired service and managing front desk duties with accuracy.

You will input data into TAS, FlightBridge, and Salesforce, coordinate travel and catering, and support billing, vendor invoices, and event coordination to ensure seamless aviation experiences at Perot Field Fort Worth Alliance Airport.