Overnight Auditor & Guest Services Specialist

The Westin Dallas Downtown; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) with company match

Paid vacation

Paid holidays

Paid sick days

Hotel room discounts

Job summary

The Westin Dallas Downtown is seeking a Hotel Night Auditor to ensure accuracy of the hotel's financial records and provide outstanding guest service during the overnight shift. This role balances daily transactions, distributes reports, and supports front desk operations.

Responsibilities include reconciliation, occupancy tracking, guest inquiries, and coordinating with management on daily issues. Evening/weekend coverage is required, with comprehensive benefits provided.

Qualifications

• High school diploma or equivalent is required.
• Experience in hotel front desk or accounting is preferred.
• Detail-oriented with the ability to work independently.
• Excellent communication and customer service skills.
• Proficient in MS Office and hotel management software.
• Ability to work overnight shifts and weekends.

Responsibilities

• Balance and reconcile daily financial transactions.
• Prepare and distribute daily reports to management.
• Assist with guest check-in and check-out processes.
• Respond to guest inquiries and resolve issues or complaints.
• Perform security checks throughout the hotel.
• Maintain accurate records of room occupancy and availability.
• Assist with other duties as assigned by management.

Skills

Attention to detail

Independent work

Communication

Customer service

MS Office

Hotel software

Overnight shifts

Weekends

Education

High school diploma

Tools

Microsoft Office

Hotel management software

Job description

The Westin Dallas Downtown is seeking a Hotel Night Auditor to ensure accuracy of the hotel's financial records and provide outstanding guest service during the overnight shift. This role balances daily transactions, distributes reports, and supports front desk operations.

Responsibilities include reconciliation, occupancy tracking, guest inquiries, and coordinating with management on daily issues. Evening/weekend coverage is required, with comprehensive benefits provided.