Overnight Auditor & Guest Services Lead

Stonebridge Hospitality Associates; Loveland (CO); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical, dental, vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates seeks a Night Auditor for Fairfield Inn & Suites Loveland, CO. This part-time overnight position balances daily revenues, performs bookkeeping tasks, checks in/out guests, and answers inquiries to ensure a smooth overnight operation.

The ideal candidate has hospitality or customer service experience, basic bookkeeping proficiency, strong communication, and the ability to work independently.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Customer service

Communication

Bookkeeping basics

PMS experience

Attention to detail

Independent worker

Education

Hospitality experience preferred

Tools

Property Management System (PMS)

Office software

Job description

Stonebridge Hospitality Associates seeks a Night Auditor for Fairfield Inn & Suites Loveland, CO. This part-time overnight position balances daily revenues, performs bookkeeping tasks, checks in/out guests, and answers inquiries to ensure a smooth overnight operation.

The ideal candidate has hospitality or customer service experience, basic bookkeeping proficiency, strong communication, and the ability to work independently.