Overnight Auditor: Guest Service & Financial Close

Willow Valley; Harrisburg (Dauphin County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Employee Assistance Program

Hilton hotel discount program

Discount programs

Job summary

Willow Valley is seeking a dedicated Night Auditor to join our overnight team at the Harrisburg properties. You will perform nightly close-of-day procedures, balance revenues, and prepare daily financial reports while delivering outstanding guest service.

This role requires attention to detail, reliability, and a passion for hospitality. You will assist guests, handle check-ins/check-outs, and support hotel operations through the night, upholding Hilton Garden Inn standards and Willow Valley's

Qualifications

• High school diploma or GED required; prior hospitality experience preferred.
• Proficiency with computers and hotel management systems (Word, Excel, Outlook, Hilton PEP).
• Strong attention to detail and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to stand, walk, and lift up to 25 lbs regularly (occasionally up to 50 lbs).
• CPR certification preferred (training available).
• RAMP certification required (training provided).

Responsibilities

• Complete nightly audit processes, including check-ins, check-outs, posting transactions, and preparing daily financial reports.
• Balance room and restaurant revenue, accounts, and pay-outs; research and resolve discrepancies.
• Greet and assist guests, register arrivals, assign rooms, and provide information regarding hotel amenities and local attractions.
• Maintain accurate cash drawers, process payments, and handle guest valuables securely.
• Answer telephone inquiries promptly and professionally, following Hilton brand standards.
• Assist with guest requests, including wake-up calls, luggage delivery, and special arrangements.
• Support general hotel operations, including breakfast setup, laundry assistance, and maintaining a clean and welcoming environment.
• Foster a positive work atmosphere by supporting team members and contributing to a culture of hospitality.

Skills

Attention to detail

Problem-solving

Communication

Customer service

Computer literacy

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Hilton PEP

Job description

Willow Valley is seeking a dedicated Night Auditor to join our overnight team at the Harrisburg properties. You will perform nightly close-of-day procedures, balance revenues, and prepare daily financial reports while delivering outstanding guest service.

This role requires attention to detail, reliability, and a passion for hospitality. You will assist guests, handle check-ins/check-outs, and support hotel operations through the night, upholding Hilton Garden Inn standards and Willow Valley's