Overnight Audit & Guest Services Specialist

HW Management, Inc.; Shelbyville (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Career development and training

Supportive work environment

Employee discounts

Job summary

Candlewood Suites - Shelbyville is seeking a dependable Night Audit professional to join our team in Shelbyville, KY. This role balances accounts, reconciles financial transactions, and delivers excellent guest service during overnight hours.

The Night Audit will conduct overnight audits, balance daily receipts, and resolve guest billing issues while supporting front desk operations and maintaining security after hours. Strong numerical and organizational skills are essential.

Qualifications

• Experience in night audit or front desk operations preferred.
• Strong numerical and analytical skills.
• Excellent organizational and communication abilities.
• Ability to work independently and multitask efficiently.
• Proficiency with hotel management software and Microsoft Office.
• Flexible availability to work overnight shifts.

Responsibilities

• Conduct overnight audit of hotel accounts and financial transactions to ensure accuracy and completeness.
• Balance daily receipts and prepare reports for management review.
• Resolve guest billing issues and inquiries with professionalism and efficiency.
• Assist with front desk operations during night shifts, including check-in and check-out procedures.
• Monitor hotel security and safety during overnight hours.
• Coordinate with housekeeping and maintenance teams to address guest needs after hours.

Skills

Night audit experience

Numerical/analytical skills

Organizational skills

Independent worker

Microsoft Office

Hotel management software

Overnight shifts

Tools

Hotel management software

Microsoft Office

Job description

Candlewood Suites - Shelbyville is seeking a dependable Night Audit professional to join our team in Shelbyville, KY. This role balances accounts, reconciles financial transactions, and delivers excellent guest service during overnight hours.

The Night Audit will conduct overnight audits, balance daily receipts, and resolve guest billing issues while supporting front desk operations and maintaining security after hours. Strong numerical and organizational skills are essential.