Overnight Auditor: Precision in Guest Service & Operations

Candlewood Suites Lebanon; Lebanon (TN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid PTO

Daily pay through ZayZoon

Telehealth

Job summary

Candlewood Suites Lebanon is hiring a Night Auditor for overnight shifts, focusing on guest check-in/check-out, billing, and room-key processing. You will assist guests with reservations, resolve issues, and maintain accurate night audit records.

The position emphasizes accuracy, professionalism, and strong guest service skills, with opportunities for career growth and team collaboration.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable — a must.
• Previous hotel experience a plus.
• Strong attention to detail.
• Team player with excellent organizational skills.
• Professional written and verbal communication skills.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional, and timely manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations whenever possible.
• Run the Night Audit process each night with accuracy and attention to detail.
• Build strong, professional relationships with guests, clients, and groups.
• Provide knowledge of the local area to assist guest inquiries.

Skills

Guest service

Attention to detail

Team player

Professional communication

Education

High school diploma or equivalent

Tools

Billing systems

Job description

Candlewood Suites Lebanon is hiring a Night Auditor for overnight shifts, focusing on guest check-in/check-out, billing, and room-key processing. You will assist guests with reservations, resolve issues, and maintain accurate night audit records.

The position emphasizes accuracy, professionalism, and strong guest service skills, with opportunities for career growth and team collaboration.