Night Auditor: Elevate Guest Experience & Night Operations

Candlewood-Suites-Lebanon; Lebanon (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid PTO

Free Telehealth

Daily Pay via ZayZoon

Dental

Vision

STD

LTD

Life Insurance

FSA

Hospital

Critical Illness

401(k) with company match

Generous travel discounts

Employee referral incentives

Job summary

Candlewood Suites Lebanon is seeking a Night Auditor to ensure smooth overnight operations and outstanding guest service. You will greet guests, process check-ins/outs, verify billing, and maintain accurate records.

This role requires attention to detail, reliability, and professional communication. You’ll run the nightly audit, handle guest inquiries, and contribute to a welcoming, safe environment for all visitors.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable.
• Previous hotel experience a plus.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional, and timely manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations whenever possible.
• Run the Night Audit process each night with accuracy and attention to detail.
• Maintain knowledge of hotel services, room categories, rates, packages, and promotions.
• Build strong relationships with guests and groups.

Skills

Guest service

Professional maturity

Hotel experience

Attention to detail

Team player

Written and verbal communication

Job description

Candlewood Suites Lebanon is seeking a Night Auditor to ensure smooth overnight operations and outstanding guest service. You will greet guests, process check-ins/outs, verify billing, and maintain accurate records.

This role requires attention to detail, reliability, and professional communication. You’ll run the nightly audit, handle guest inquiries, and contribute to a welcoming, safe environment for all visitors.