Customer Service Rep

Planet Fitness; Sterling (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Sterling, IL is seeking a front desk associate to help new members sign up and create a welcoming member experience through exceptional service.

You will greet guests, answer questions, assist with tours, process sign-ups and cancellations, and support club operations while maintaining a clean and friendly environment.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet and assist potential members to deliver a great customer experience.
• Answer phone calls politely and assist with questions or concerns.
• Assist with info calls and tours; support sign-ups and cancellations.
• Assist in member check-ins and updating member account information.
• Forward member services issues to Club Manager/Manager in Training/Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer Service

Active Listening

Problem Solving

Diplomacy

Communication

Job description

Job Details

Job Location: Sterling STR - Sterling, IL 61081

Position Type: Full-Time/Part-Time

Salary Range: $15.00 - $17.00 Hourly

Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.