Overnight

Planet Fitness - Baseline Fitness; Pelham (AL); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness seeks a friendly front desk associate to drive new member sales and deliver a superior member experience. You will greet guests, handle inquiries, conduct tours, and assist with sign-ups, cancellations, and account updates.

This role emphasizes customer service, teamwork, and maintaining a clean club environment while supporting front desk operations throughout shifts.

Qualifications

• Customer service skills with a focus on a positive member experience.
• Active listening and empathy to resolve member questions and concerns.
• Strong problem-solving and decision-making abilities.
• Professional diplomacy and tact in all interactions.
• Effective written and verbal communication with staff and members.

Responsibilities

• Greet and assist potential members to create a welcoming atmosphere.
• Answer phone calls politely and provide clear information and questions.
• Conduct tours and collect information for sign-ups.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Maintain club cleanliness and support front desk operations.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

POS software

Job description

Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement OpportunitiesEssential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time.