Customer Service Rep-evening

Planet Fitness - Baseline Fitness; Coralville (IA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Membership

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Coralville is looking for a dedicated team member responsible for new member sales and creating a positive experience. The role includes greeting potential members and handling front desk tasks, ensuring customer satisfaction.

Join a supportive environment with several benefits such as health insurance, free membership for yourself and a family member, and ample advancement opportunities. Strong customer service skills and a good work ethic are essential.

Qualifications

• Strong customer service skills are essential.
• Basic computer proficiency is required.
• Honesty and good work ethic are necessary.

Responsibilities

• Greet potential members and provide a great customer experience.
• Handle front desk related tasks including phone calls.
• Assist with member check-ins, sign-ups, and cancellations.
• Maintain the cleanliness of the club.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Proficiency

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.