Overnight

Planet Fitness; Lakewood (CO); On-site; USD 18,000 - 23,000; Full time

Job summary

Planet Fitness Lakewood in Lakewood, CO is seeking a front desk associate to greet members, sign up new members, and guide tours. This role focuses on delivering a positive member experience and driving new member sales, with the night shift as part of a full/part-time schedule.

Responsibilities include checking members in, handling information calls, maintaining club cleanliness, and escalating issues to management as needed. Strong customer service and basic computer skills are essential.

Qualifications

• Strong customer service and communication abilities.
• Basic computer proficiency for front desk tasks.
• Night shift availability and reliability.

Responsibilities

• Greet and sign up new members, and provide tours.
• Handle front desk calls and member check-ins.
• Facilitate member services issues and escalate to management.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer skills

Job description

Job Details

Job Location: Lakewood Fairfield LWF - Lakewood, CO 80226

Position Type: Full-Time/Part-Time

Salary Range: $15.20 - $15.20 Hourly

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time