Overnight Cleaner

Planet Fitness; Roseville (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

Planet Fitness in Roseville, MN is seeking a Night Shift Front Desk team member who will greet members, process sign-ups, and keep the club running smoothly.

You will handle member inquiries, tours, account updates, and basic computer tasks while delivering a friendly, efficient experience during the shift.

Qualifications

• Strong customer service skills.
• Listening and empathy to understand member needs.
• Able to solve problems and explain solutions clearly.
• Diplomatic and respectful in all interactions.
• Basic computer skills for sign-ups and check-ins.

Responsibilities

• Greet and meet potential members, delivering a great experience.
• Manage front desk tasks, sign-ups, tours, and member check-ins.
• Address member issues and route to management as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Job DetailsJob Location: Roseville RV - Roseville, MN 55113Position Type: Full-Time/Part-TimeSalary Range: $16.50 - $18.50 HourlyJob Shift: Night ShiftJob Category: Customer ServiceJob Summary

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time