Overnight

Planet Fitness; Minot (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness in Minot, ND is seeking a flexible Customer Service Associate to greet potential members, manage sign-ups, and provide a welcoming experience.

You will handle front desk tasks, tours, member account changes, and escalate issues to the Club Manager as needed while helping maintain a clean, inviting facility during night shifts.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Excellent communication and listening abilities.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Manage front desk tasks: sign ups, tours, member account changes.
• Address member service issues and escalate to Club Manager as needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Communication

Listening

Computer skills

Job description

Job Details

Job Location: Minot MNT - Minot, ND 58701 Position Type: Full-Time/Part-Time Job Shift: Night Shift Job Category: Customer Service Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and Responsibilities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time