Outside Services Supervisor

North American Transportation Management Institute; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Country Club is seeking an Outside Services Manager to oversee all outside golf operations and lead a team of 15-20 attendants and range staff. You will ensure a welcoming, efficient experience for members and guests from arrival to departure while maintaining carts and facilities.

The role requires a solid golf operations background, strong leadership, and a commitment to exceptional service. A focus on SOP development and cross-team collaboration will drive continuous improvements in

Qualifications

• 3-5 years in golf operations or outside services at a private club or resort.
• Proven ability to train and lead a service-focused team.
• Strong commitment to member and guest experiences.
• Solid understanding of golf cart fleet maintenance and practice facilities.

Responsibilities

• Lead and schedule 15-20 outside services staff; recruit and train.
• Oversee guest services from arrival to departure with high service levels.
• Maintain golf cart fleet, equipment, and course support facilities.
• Manage daily prep and breakdown of driving range and practice areas.
• Assist with tournament setup, events, and coordination with shop and agronomy.
• Oversee inventory, uniforms, and supplies for outside services.
• Develop and train SOPs; continuously improve operating processes.

Skills

Team leadership

Customer service

Communication skills

Golf operations knowledge

Valet & cart operations

Job description

Overview

Legends Country Club is excited to announce the exceptional career opportunity of Outside Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Experience Required

• Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort.
• Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team.
• Customer Service: Strong commitment to providing outstanding member and guest experiences.
• Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management.
• Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively.
• Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles.
• Personal Attributes: Integrity, fun and positivity, open communication, unity and team spirit, passion for service, commitment to excellence, and innovation and initiative.

Essential Responsibilities

• Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet service and professionalism standards.
• Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming and efficient experience for members and guests from arrival to departure while providing high-level customer service.
• Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee outside services equipment and facility cleanliness.
• Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized.
• Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed.
• Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate uniform orders for the team.
• SOP Development & Training: Design and implement SOPs for outside services operations and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals.
• Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth operations and communicate staffing issues or needs promptly.