Outside Services Supervisor

Make Golf Your Career; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Country Club is seeking an Outside Services Manager to lead a 15–20 person team and oversee all outside golf operations, from cart fleet management to practice facility upkeep. The role emphasizes delivering exceptional member and guest experiences in a private club setting.

The ideal candidate will bring 3–5 years in golf operations, strong leadership, and excellent communication skills to maintain high standards across events, tournaments, and daily operations on property.

Qualifications

• 3–5 years in golf operations or outside services at a private club or high-end resort.
• Proven team management skills with the ability to train, motivate, and lead a service-oriented team.
• Strong commitment to providing outstanding member and guest experiences.
• Solid understanding of outside golf services, including cart fleet maintenance and practice facility operations.
• Excellent verbal communication to handle member inquiries professionally.

Responsibilities

• Recruit, train, schedule, and manage a 15–20 person outside services team.
• Oversee all outside golf operations to provide a welcoming guest experience.
• Maintain the golf cart fleet, ensuring carts are clean, detailed, and ready.
• Manage daily setup and breakdown of the driving range and practice facilities.
• Assist with tournament setup and coordinate with the Golf Shop and Agronomy Team.
• Manage inventory and uniforms for the team and develop SOPs.

Skills

Leadership & scheduling

Customer service excellence

Golf operations knowledge

Communication skills

Physical fitness

Integrity & teamwork

Job description

Overview

Legends Country Club is excited to announce the exceptional career opportunity of Outside Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Experience Required

• Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort.
• Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team.
• Customer Service: Strong commitment to providing outstanding member and guest experiences.
• Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management.
• Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively.
• Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles.
• Personal Attributes: Integrity, fun and positivity, open communication, unity and team spirit, passion for service, commitment to excellence, and innovation and initiative.

Essential Responsibilities

• Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet service and professionalism standards.
• Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming and efficient experience for members and guests from arrival to departure while providing high-level customer service.
• Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee outside services equipment and facility cleanliness.
• Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized.
• Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed.
• Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate uniform orders for the team.
• SOP Development & Training: Design and implement SOPs for outside services operations and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals.
• Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth operations and communicate staffing issues or needs promptly.