Outside Services Supervisor

Make Golf Your Career; Gilbert (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

The Outside Services Supervisor at Make Golf Your Career oversees the outside services team, ensuring exceptional customer service for members and guests while managing cart operations, bag handling, and practice area setup.

This role emphasizes training, mentorship, and collaboration with golf operations staff to maintain high standards and a seamless, high-quality golf experience across all outdoor service areas.

Qualifications

• Minimum 1 year of experience in a similar role or strong knowledge of golf.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work outdoors with exposure to extreme temperatures and humidity.
• Ability to lift up to 100 lbs.

Responsibilities

• Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
• Monitor staff time reporting to ensure accuracy and compliance with club policies.
• Assist golfers with bag loading, club cleaning, play preparation, etiquette guidance, and post-round support.
• Oversee cleanliness, organization, and functionality of outside service areas including the golf cart fleet, club storage, and practice facilities.
• Address maintenance needs or equipment issues to ensure readiness.
• Collaborate with golf operations staff such as range attendants, marshals, and starters for smooth service delivery.
• Ensure outside service areas, pro-shop, practice areas, and cart staging zones are tidy and organized.
• Monitor timely completion of daily assignments including practice facility preparation, pro-shop stocking, and workspace maintenance.
• Assist others as needed and complete additional tasks assigned by management.
• Follow company, club, and department policies and procedures.
• Support and enforce policies while maintaining high ethical standards.
• Promote safe working practices and support team efficiency and club goals.

Skills

Customer service

Communication

Leadership

Golf knowledge

Education

High school diploma

Job description

Overview

The Outside Services Supervisor oversees the outside services team and ensures exceptional customer service and professionalism for members and guests. The role manages key aspects of golf operations including cart management, bag handling, practice area setup, operational efficiency, and adherence to club standards. The supervisor also provides ongoing training, mentorship, and support to foster a positive work environment and a seamless, high-quality golf experience.

Experience Required

• High school diploma, GED, or equivalent.
• Minimum of 1 year of experience in a similar role or strong knowledge of golf.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, and lift/carry up to 100 lbs.
• Adherence to attendance requirements and flexibility to work additional hours, weekends, and holidays as required.

Essential Responsibilities

• Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training.
• Monitor staff time reporting to ensure accuracy and compliance with club policies.
• Assist golfers with bag loading, club cleaning, play preparation, etiquette guidance, and post-round support.
• Oversee cleanliness, organization, and functionality of outside service areas including the golf cart fleet, club storage, and practice facilities.
• Address maintenance needs or equipment issues to ensure readiness.
• Collaborate with golf operations staff such as range attendants, marshals, and starters for smooth service delivery.
• Ensure outside service areas, pro-shop, practice areas, and cart staging zones are tidy and organized.
• Monitor timely completion of daily assignments including practice facility preparation, pro-shop stocking, and workspace maintenance.
• Assist others as needed and complete additional tasks assigned by management.
• Follow company, club, and department policies and procedures.
• Support and enforce policies while maintaining high ethical standards.
• Promote safe working practices and support team efficiency and club goals.