Outside Contents Evaluator Assistant

Sedgwick Claims Management Services Ltd; Bay City (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Sedgwick is seeking an Outside Contents Evaluator Assistant to complete onsite inventory for loss contents, drive to locations, and upload field data. The role requires reliability, clear communication, and basic PC skills.

You will join a large, supportive team with a strong focus on accuracy, safety, and customer service across locations. High school diploma or GED is required, with a preference for those with 1 year of customer service experience.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Ability to read and comprehend policy language.

Responsibilities

• Complete the physical onsite inventory of total loss contents items under supervision.
• Track time and log file notes for daily field activity.
• Oversee maintenance of crew vehicles and equipment.
• Follow regulations, policies, and instructions.
• Perform other duties as assigned and support quality programs.

Skills

Oral communication

Written communication

PC literacy

Decision making

Policy language comprehension

Teamwork

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Outside Contents Evaluator Assistant

Primary Purpose

To complete the physical onsite inventory process including: driving to and from the loss location, physical inventory of contents, and uploading data from field work to server.

Essential Functions and Responsibilities

• Assists in completing the physical onsite inventory of total loss contents items under the direction of Outside Contents Evaluator Associate.
• Tracks time and logs file notes for all of that day's field activity.
• Oversees all necessary maintenance of crew vehicles, including: gas, oil changes, tire rotations, and any other necessary repairs.
• Maintains daily care and maintenance of all equipment.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

Education & Licensing

High school diploma or GED required.

Experience

One (1) year customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office products
• Good comprehensive decision making skills
• Ability to read and comprehend policy language
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

• Ability to stand and/or walk for long periods of time.
• Ability to kneel, squat and/or bend.
• Ability to work outdoors in hot and/or cold weather conditions.
• Ability to climb, crawl, stoop, kneel, and/or reach overhead
• Ability to lift/carry up to 50 pounds and push/pull up to 100 pounds
• Ability to drive up to 8 hours per day and/or ride for an extended period.
• Must have continual use of manual dexterity.

Auditory/Visual

Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($17 - $22 USD hourly).

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com