Contents Evaluator Associate

Sedgwick; United States; Remote; USD 54,443,000 - 57,308,000; Full time

Job summary

Sedgwick is seeking a Content Evaluator Associate to assess residential and commercial contents inventories for replacement cost and actual cash value. The role supports the Contents Adjuster, assists with reporting, and processes receipts while ensuring policy terms are correctly applied.

The ideal candidate has at least 1 year of customer service experience, strong communication, and thorough knowledge of policy language. A High school diploma is required, and an adjuster license is preferred.

Qualifications

• High school diploma or GED required.
• Resident Insurance Adjuster License (Fire and Other Hazards) preferred.
• 1 year of customer service experience or equivalent required.
• Accounting and insurance background preferred.

Responsibilities

• Evaluates residential and commercial contents inventories on a Replacement Cost and ACV basis.
• Finalizes inventory with enclosures, letters, and detailed notes for reporting.
• Facilitates use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Applies policy limitations and exclusions.
• Tracks time and logs daily field activity.

Skills

Oral and written communication

PC literate

Decision making

Policy language comprehension

Independent and team work

Meet performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Contents Evaluator Associate

PRIMARY PURPOSE : To evaluate content inventories and assist in the research of personal property claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Evaluates residential and commercial contents inventories on both a Replacement Cost and Actual Cash Value (ACV) basis.
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Applies limitations and/or exclusions on claims based on coverage afforded by the policy.
• Tracks time and logs file notes of daily field activity.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing High school diploma or GED required. Resident Insurance Adjuster License (Fire and Other Hazards) preferred.

Experience One (1) year customer service experience or equivalent combination of education and experience required. Accounting and insurance background are preferred

Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office products
• Good comprehensive decision making skills
• Ability to read and comprehend policy language
• Ability to work independently and in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($19 - $20 USD hourly). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.