Contents Evaluator Associate

Sedgwick; Overland Park (KS); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Sedgwick is seeking a Telecommuting Contents Adjuster to support management on staff development and review work quality for VeriClaim contents inventories. This remote role handles reports, policy interpretations, and communications with customers and insureds from multiple states, including KS, NE, MI, WI, MN, IA, IL, SD, ND, MO.

The position requires strong customer service and policy literacy. Typical duties include preparing documentation, evaluating inventories for replacement cost or

Qualifications

• Good oral and written communication skills.
• PC literate, including Microsoft Office products.
• Ability to read and comprehend policy language.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds.
• Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis.
• Applies limitations and/or exclusions based on coverage afforded by the policy.
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates the use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Communicates with colleagues, management, customers, and insureds in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Skills

Oral and written communication

PC literacy

Policy language comprehension

Teamwork

Performance competencies

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Telecommuter MI

Telecommuter WI

Telecommuter NE

Telecommuter MN

Telecommuter KS

Telecommuter IA

Telecommuter MO

Telecommuter SD

Telecommuter ND

Telecommuter IL

Full time

R78709

PRIMARY PURPOSE

To work with management on staff development and to review work and provide diplomatic feedback to maintain quality of work product.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds.

• Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis.

• Applies limitations and/or exclusions based on coverage afforded by the policy.

• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.

• Facilitates the use of replacement services as requested by the Contents Adjuster.

• Reviews and processes replacement receipts.

• Communicates with colleagues, management, customers, and insureds in a courteous and professional manner.

• Conforms with and abides by all regulations, policies, work procedures, and instructions.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.

Experience

Three (3) years customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

• Good oral and written communication skills

• PC literate, including Microsoft Office products

• Ability to read and comprehend policy language

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($19-$20 USD hourly). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com