Contents Evaluator Associate

Sedgwick; Kansas City (MO); Remote; USD 26,000 - 28,000; Full time

Job summary

Sedgwick is seeking a Contents Evaluator Associate to support management on staff development and to review work, providing diplomatic feedback to maintain quality of work product.

The position involves preparing reports and correspondence, evaluating inventories, applying policy-based limitations, and finalizing inventory reporting. Collaboration with colleagues and customers is essential to deliver accurate, timely results.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Three years customer service experience or equivalent combination preferred.
• Strong communication skills and MS Office proficiency.

Responsibilities

• Prepares reports and correspondence to customers, other adjusters, and insureds.
• Evaluates inventories on a replacement cost and actual cash value basis.
• Applies limitations and exclusions based on policy.
• Finalizes inventory for reporting with enclosures, letters, and detailed notes.
• Facilitates use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Communicates with colleagues, management, customers and insureds professionally.
• Follows all regulations, policies, procedures, and instructions.

Skills

Good oral and written communication

PC literate

Policy language comprehension

Teamwork

Performance competencies

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Telecommuter MI

Telecommuter WI

Telecommuter NE

Telecommuter MN

Telecommuter KS

Telecommuter IA

Telecommuter MO

Telecommuter SD

Telecommuter ND

Telecommuter IL

Full time

R74223

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Contents Evaluator Associate

Primary Purpose

To work with management on staff development and to review work and provide diplomatic feedback to maintain quality of work product.

Essential Functions and Responsibilities

• Prepares reports and correspondence to customers, other VeriClaim adjusters, and/or insureds.

• Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a replacement cost and actual cash value basis.

• Applies limitations and/or exclusions based on coverage afforded by the policy.

• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.

• Facilitates the use of replacement services as requested by the Contents Adjuster.

• Reviews and processes replacement receipts.

• Communicates with colleagues, management, customers, and insureds in a courteous and professional manner.

• Conforms with and abides by all regulations, policies, work procedures, and instructions.

Additional Functions and Responsibilities

• Performs other duties as assigned.

• Supports the organization's quality program(s).

Qualifications

Education & Licensing

High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.

Experience

Three (3) years customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

• Good oral and written communication skills

• PC literate, including Microsoft Office products

• Ability to read and comprehend policy language

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

Computer keyboarding, travel as required

Auditory/Visual

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($19-$20 USD hourly). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com