Outreach & Scheduling Specialist

Western Products; North Dakota; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonus Potential

Supportive team

Flexible, family-oriented environment

Job summary

Western Products in North Dakota is seeking a Customer Relations Specialist to support customers and create a positive first impression by routing requests by phone, in person, text and email.

This full-time role offers a competitive base salary with unlimited performance-based pay, based on outbound calls and appointments set. You will focus on booking appointments, handling inbound and outbound calls, and delivering outstanding customer service in a showroom environment.

Qualifications

• Customer service experience involving contact with customers on the phone and in person.
• Excellent computer skills, including familiarity with Microsoft applications, customer databases, and scheduling software; ability to navigate multiple windows, screens, and programs; and ability to learn new programs quickly
• Strong verbal, written, and interpersonal communication skills
• Excellent organizational skills

Responsibilities

• High-volume of inbound/outbound calls (80–120 outbound calls/day)
• Focused on booking appointments and converting leads
• Call center or phone sales experience preferred
• Schedule appointments for specialists to meet with homeowners about their home improvement projects
• Create an inviting, inspiring atmosphere that helps guests visualize their project by maintaining a clean, organized showroom and workspace
• Work occasional in-person events to set appointments and provide a positive customer experience
• Build and nurture strong professional connections with customers, earning their trust and respect through consistent and reliable communication
• Assist with other office-related duties as needed

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Computer skills

Tools

Microsoft Office

Customer databases

Scheduling software

Job description

Job Description

Are you looking for a full-time opportunity that lets you connect with people while building valuable skills? We are seeking a personable and motivated Customer Relations Specialist to support our customers and create a positive first impression. In this role, you will route requests and answer questions by phone, in person, and through text and email.

Our Customer Relations Specialists earn a competitive base salary with the potential to earn additional performance-based pay. There is no limit to the amount of performance pay you can earn, as it is based on the number of outbound calls you make and appointments you set.

Why You Should Apply

• Earn $18–20 per hour, depending on experience
• Join a supportive, professional team that truly believes hard work should be rewarded
• Bonus Potential
• Fun, flexible, family-oriented work environment

Responsibilities

• High-volume of inbound/outbound calls (80–120 outbound calls/day)
• Focused on booking appointments and converting leads
• Call center or phone sales experience preferred
• Schedule appointments for specialists to meet with homeowners about their home improvement projects
• Create an inviting, inspiring atmosphere that helps guests visualize their project by maintaining a clean, organized showroom and workspace
• Work occasional in-person events to set appointments and provide a positive customer experience
• Build and nurture strong professional connections with customers, earning their trust and respect through consistent and reliable communication
• Assist with other office-related duties as needed

Requirements

· Customer service experience involving contact with customers on the phone and in person

· Excellent computer skills, including familiarity with Microsoft applications, customer databases, and scheduling software; ability to navigate multiple windows, screens, and programs; and ability to learn new programs quickly

· Strong verbal, written, and interpersonal communication skills

· Excellent organizational skills

About Western Products

With over 75 years of experience, Western Products is proud to be one of the largest and most trusted home improvement companies in the Upper Midwest. We specialize in American-made products—including siding, windows, doors, roofing, gutters, and more—delivering quality and reliability to every home we serve.

Our award-winning team is guided by four core values that shape our company:

• Take Pride in Your Work
• Be Hardworking and Passionate
• Communicate Openly and Honestly
• Solve Problems Effectively

Western Products is part of Western Products & Affiliates, a group of family-owned companies involved in real estate, manufacturing, and construction. This allows us to offer outstanding benefits, career growth, and advancement opportunities. When you join our team, you’ll join a legacy of trust, excellence, and opportunity.

Western Products is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.

We are a drug-free workplace with pre-employment drug testing.

Company Description

For generations, value-conscious homeowners in the Dakotas and also Western Minnesota have chosen to renovate their homes with Western Products. This is because we have been the region’s first choice for roofing, siding, window replacement, gutters, doors, cabinets and other home improvement jobs since 1948. Now, we are proud to work with the next generation of customers who entrust their homes to us.