Customer Service Representative

Window World of Rhode Island; Warwick (RI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Performance-based bonuses

Paid time off and holidays

Training and development

Flexible scheduling options

Job summary

A leading exterior remodeling company is seeking a Customer Service Representative (CSR) in Warwick, RI. In this role, you'll handle inbound and outbound calls, converting inquiries into scheduled appointments while providing exceptional customer service. The ideal candidate is organized, detail-oriented, and possesses excellent communication skills. This position offers competitive pay ranging from $20–$24 per hour, performance-based bonuses, and opportunities for career advancement in a supportive and team-oriented environment.

Qualifications

• Strong communication skills and a confident phone presence.
• Positive, customer-first attitude.
• Organized and detail-oriented, especially with data entry and scheduling.

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism.
• Convert customer inquiries into scheduled in-home appointments.
• Maintain customer information accurately in the CRM system.

Skills

Communication skills

Customer-first attitude

Data entry

Scheduling

Job description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Training & development

Overview

Window World, the nation’s largest exterior remodeling company, is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our growing team.

This is more than a typical “answer the phones” role—our CSRs play a critical part in creating a first-class customer experience and helping drive the success of our business by converting inquiries into scheduled appointments.

If you’re energetic, organized, and confident speaking with customers, this is a great opportunity to build a long-term career with real advancement potential.

What You’ll Do

• Handle a high volume of inbound and outbound calls with professionalism and confidence
• Convert customer inquiries into scheduled in-home appointments
• Schedule sales, installation, and service appointments efficiently
• Provide clear, helpful communication to customers throughout their experience
• Resolve customer concerns and follow up to ensure satisfaction
• Accurately input and maintain customer information in our CRM system
• Support team operations by keeping schedules organized and up to date

What We’re Looking For

• Strong communication skills and a confident phone presence
• Positive, customer-first attitude
• Ability to build rapport quickly and guide conversations
• Organized and detail-oriented, especially with data entry and scheduling
• Comfortable working in a fast-paced environment
• Previous customer service, call center, or scheduling experience is a plus

Compensation & Benefits

• $20–$24/hour (based on experience)
• Performance-based bonuses (realistic total earnings $45K–$50K+)
• Paid time off and holidays
• Paid training and ongoing development
• Stable, full-time hours year-round
• Flexible scheduling options
• Opportunities for advancement into sales, management, and leadership roles
• Supportive, team-oriented work environment with company events

Why Window World?

At Window World, we combine high-quality products, industry-leading warranties, and exceptional customer service—all at an affordable price. Our team is the backbone of that mission.

If you’re looking for a company where your performance is recognized, your growth is supported, and your work actually makes an impact—we’d love to hear from you.

Apply Today

If you’re ready to take the next step in your career and be part of a growing, high-performing team, apply now.