Outreach & Scheduling Specialist

Western Products; Fargo (ND); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Unlimited pay potential

Family-friendly environment

Job summary

Western Products is seeking an Outreach & Scheduling Specialist to join our Fargo showroom team. The role involves making 80–120 outbound calls daily to generate appointments and guide homeowners through home improvement options.

You will schedule consultations, assist with events, and maintain a welcoming showroom environment. We offer a competitive base salary with unlimited performance-based pay and a collaborative, family-oriented work culture.

Qualifications

• Experience in call center or phone sales preferred.
• Customer-facing work with strong communication skills.
• Ability to learn scheduling software quickly.

Responsibilities

• Handle a high volume of inbound/outbound calls (80–120 per day).
• Focus on generating appointments and converting leads.
• Schedule appointments for home improvement consultations.
• Maintain a clean, organized showroom and assist with events.
• Provide a positive customer experience and follow up as needed.

Skills

Call center experience

Customer service

Interpersonal communication

Organizational skills

Tools

Scheduling software

Microsoft Office

CRM software

Job description

# Outreach & Scheduling SpecialistAre you looking for a full-time opportunity that lets you connect with people while building valuable skills? We are seeking a personable and motivated Outreach & Scheduling Specialist to help generate opportunities for our team and create a positive first impression. In this role, you will make outbound calls, schedule appointments, answer customer questions, and communicate by phone, text, email, and in person.As an Outreach & Scheduling Specialist, you will earn a competitive base salary with the potential to earn additional performance-based pay. There is no limit to the amount of performance pay you can earn, as it is based on the number of outbound calls you make and appointments you set.### **Why You Should Apply*** Earn $18–20 per hour, depending on experience* Enjoy unlimited performance-based pay* Join a supportive, professional team that truly believes hard work should be rewarded* Be part of a fun, flexible, family-oriented work environment### **Responsibilities*** Handle a high volume of inbound/outbound calls (80–120 outbound calls per day)* Focus on generating appointments and converting leads* Schedule appointments for specialists to meet with homeowners about their home improvement projects* Create an inviting, inspiring atmosphere that helps guests visualize their project by maintaining a clean, organized showroom and workspace* Work occasional in-person events to set appointments and provide a positive customer experience* Build and nurture strong professional connections with customers, earning their trust and respect through consistent and reliable communication* Assist with other office-related duties as needed### **Requirements*** Call center or phone sales experience preferred* Customer service experience involving contact with customers on the phone and in person* Excellent computer skills, including familiarity with Microsoft applications, customer databases, and scheduling software; ability to navigate multiple windows, screens, and programs; and ability to learn new programs quickly* Strong verbal, written, and interpersonal communication skills* Excellent organizational skills### How to Apply* **Click here** to fill out an online application.* **Click here** to download the pdf application and email it to **[e-mail]**, fax it to 701-232-6666 with Attention: Western Products, or drop it off at our Fargo location. ***Note:****You need to have****Adobe Reader 9.0** or later to fill out the application electronically.** Upload your resume using the form below.### Upload Your Resume### **Company Info**With over 75 years of experience, **Western Products** is proud to be one of the largest and most trusted home improvement companies in the Upper Midwest. We specialize in American-made products—including siding, windows, doors, roofing, gutters, and more—delivering quality and reliability to every home we serve.Our award-winning team is guided by four core values that shape our company:* Take Pride in Your Work* Be Hardworking and Passionate* Communicate Openly and Honestly* Solve Problems EffectivelyWestern Products is part of **Western Products & Affiliates**, a group of family-owned companies involved in real estate, manufacturing, and construction. This allows us to offer outstanding benefits, career growth, and advancement opportunities. When you join our team, you’ll join a legacy of trust, excellence, and opportunity.*Western Products is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.**We are a drug-free workplace with pre-employment drug testing.*