Outreach Programs Administrator (Training and Technical Assistance)

Auburn; Auburn (AL); On-site; USD 51,000 - 67,000; Full time

Benefits offered by this job

Generous benefits

Educational opportunities

Work/life balance

Job summary

Hunger Solutions Institute (HSI) at Auburn University seeks an Outreach Programs Administrator to manage SNAP incentive programs and drive training and technical assistance across HSI programs. The role includes retailer liaison, onboarding, site visits, and robust program records management.

The position also develops curricula, guides, FAQs, and resources for practice, with virtual and in‑person support to ensure fidelity and compliance across all programs.

Qualifications

• Bachelor's degree is required, no specific discipline.
• 2 years of experience administering educational/outreach programs or coordinating events, programs, or projects.
• 4 years of experience administering educational/outreach programs or coordinating events, programs, or projects.

Responsibilities

• Facilitate day‑to‑day operations of SNAP incentive programs; coordinate onboarding, site visits, and retailer calls; maintain program records.
• Lead development, coordination, delivery, and evaluation of training and technical assistance; create curricula and guides; provide virtual and in‑person support.
• Support data collection, management, and reporting for funders and stakeholders; assist with program evaluation and narratives.
• Assist with communications and outreach activities and dissemination of program information to partners and audiences.

Skills

Experience in outreach programs

Stakeholder management

Training development

Education

Bachelor's degree – any discipline

Master's may be required for specialized roles

Bachelor's degree plus 2–4 years of related experience

Job description

Overview

Hunger Solutions Institute (HSI) in the College of Human Sciences seeks an Outreach Programs Administrator to support administration of SNAP incentive programs and lead development, implementation, and evaluation of training and technical assistance needs across all HSI programs. Specifically, this position will support day‑to‑day operations, manage relationships with retailers and other partners, provide technical assistance, coordinate site visits and program communications for SNAP incentive programs administered by HSI. Additionally, this position will develop, deliver, and evaluate training and technical assistance resources that support program fidelity, compliance, capacity building, and successful program implementation across all HSI programs.

SNAP incentive programs currently administered by HSI include both Double Up Food Bucks Alabama and Add Milk. Double Up Food Bucks Alabama seeks to increase the purchase of fresh fruits and vegetables by low‑income consumers participating in the Supplemental Nutrition Assistance Program (SNAP). Add Milk seeks to increase the purchase of healthy fluid milk by low‑income consumers participating in SNAP.

HSI was established by the College of Human Sciences and the Alabama Agricultural Experiment Station at Auburn University in February 2012. A foundational principle of HSI is that hunger is a solvable problem, but only when the relevant knowledge from all academic disciplines is combined with the abilities and strengths of all sectors. HSI seeks to leverage collective efforts to promote development, adoption, and advancement of innovative best practices to address food and nutrition security.

To learn more about the Hunger Solutions Institute, please visit: https://hsi.auburn.edu/.

Responsibilities

• Program Administration – Facilitate day‑to‑day operations of SNAP incentive programs; serve as a primary contact for retailers and partners; coordinate onboarding, check‑ins, site visits, and retailer calls; maintain accurate program records; and identify opportunities for program improvement.
• Training and Technical Assistance – Lead development, coordination, delivery, and evaluation of training and technical assistance; assess partner needs; develop curricula, guides, FAQs, job aids, and other resources; and provide virtual and in‑person support using adult education and learner‑centered practices.
• Evaluation and Reporting Support – Support, when appropriate, data collection, data management, program evaluation, progress narratives, and other reporting activities for SNAP incentive programs. Assist with ensuring information is accurate and complete for funders, institutional leadership, and other stakeholders.
• Communications and Outreach Support – Support, when appropriate, communications and outreach activities for SNAP incentive programs by assisting with the development and implementation of communications and outreach activities, supporting dissemination of program information to partners and other audiences, assisting with special events, and contributing to the evaluation and continuous improvement of communications and outreach efforts.

Qualifications

Level I

• Bachelor's degree- no specific discipline

Level II

• Bachelor's degree- no specific discipline
• 2 years of experience administering educational/outreach programs or coordinating events, programs, or projects.

Level III

• Bachelor's degree- no specific discipline
• 4 years of experience administering educational/outreach programs or coordinating events, programs, or projects.

Please Note: A Master's degree may be required for positions requiring specialized knowledge.

Minimum License and Certification

• Valid driver's license and personal vehicle for travel between sites; ability to complete CITI training within 60 days of hire.

Desired Qualifications

Experience developing and delivering training and technical assistance, with knowledge of adult education principles and learner‑centered approaches; experience working with food retail, retailers, or retail operations; experience in program management, preferably in nonprofit, public sector, retail, or local food settings; experience with food assistance programs and/or SNAP; strong organizational and project management skills; excellent written and verbal communication skills; strong interpersonal skills and the ability to build relationships with diverse stakeholders; and understanding of retail operations and SNAP benefits.

Substitution allowed for Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Budgeted Salary for this position: $51,170 - $66,520

Contract Type

Limited Term

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.