Outreach Assistant

Serrato Corporation; Chicopee (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) retirement plan with company?

Tuition reimbursement

Employee assistance counseling

Job summary

Serrato Corporation is seeking an Administrative Support professional to handle clerical duties, document control, and data preparation for performance reviews. The role includes coordinating meetings, maintaining records, and liaising with staff and community partners.

The position requires strong MS Office skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma or GED is required, with an associate degree preferred.

Qualifications

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Knowledge of career
• High level of communication, interpersonal skills, and organizational skills.
• Extensive knowledge of standard office practices and procedures. Skill in operation of variety of office machines.
• Ability to work in fast paced deadline-oriented situation.

Responsibilities

• Perform administrative/clerical duties and maintain required documentation.
• Receive calls and visitors and refer to the proper individual when needed.
• Maintain calendar of events and take meeting minutes.
• Coordinate meeting arrangements (time, place, attendees, topics).
• Review areas for contractual compliance and prepare related reports.
• Maintain central library of documents and procedures; ensure distribution.
• Act as liaison between coordinator, staff, and community contacts.
• Process applicant folders for eligibility, completeness, and accuracy.
• Condense and prepare operational data for manager review; support performance planning.
• Maintain data processing and communications systems.
• Participate in outreach activities and recruit arrivals.
• Conduct job development activities with employers and services; provide job counseling and placements.

Skills

Advanced MS Office

Communication skills

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Associate in Business (preferred)

Tools

Adobe Acrobat

Job description

Primary Position Objective

Responsible for performing administrative and clerical duties, maintaining all required documentation, reports and statistics for the project, reviewing all folders and forms for accuracy and completeness, ensuring Quality Control of all Outreach and Admissions applications and other duties in compliance with government and management directives.

Brief Description of Duties

• Perform a variety of administrative/clerical duties, including dictation and transcription of correspondence, reports and other documents.
• Receive telephone calls and visitors; tactfully refer them to the proper individual if the OA/CTS manager is not available.
• Maintain calendar of events, schedules, appointments and take minutes of meetings.
• Coordinate meeting arrangements such as time, place, attendees and matter(s) to be discussed.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students. Prepare related reports.
• Maintain correspondence control log and coordinate preparation of special reports.
• Maintain central library of required documents, handbooks, directives, and center operation procedures; ensure distribution to designated staff.
• Act as liaison between the coordinator and staff, community contacts and the customer.
• Receive, log, and review all applicant folders and placement forms for eligibility, completeness, and accuracy.
• Condense, summarize and prepare major operational data for review by the manager; prepare data with regard to performance standards and contractual goals and requirements for review by the manager; develop, coordinate and operate systems required by the manager to plan and evaluate project performance.
• Maintain data processing system and communications system.
• Participate in outreach activities; maintain communications with and provide information to community groups, school counselors, military recruiters and other service agencies; recruit and screen a designated number of arrivals.
• Conduct job development activities with employers, military recruiters, job service offices and other employing organizations; gather job market information to be used in the placement of students; provide job counseling and job search and place a designated number of students during the career transition period; provide presentations and information to local employers that can assist in the placement and job development of students.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Knowledge of career
• High level of communication, interpersonal skills, and organizational skills.
• Extensive knowledge of standard office practices and procedures. Skill in operation of variety of office machines.
• Ability to work in fast paced deadline-oriented situation.

Experience

One-year secretarial experience required.

Education

High school diploma or general education degree (GED) required. Associates in Business Degree preferred.

Certificates/Licenses/Registration

• Valid State Driver's License

Benefits Offered

• Paid Short Term / Long Term Disability and Basic Life Insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401(k) retirement plan with company match
• Tuition Reimbursement
• Employee Assistance Counseling Service Programs Available

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.