OA/CTS Director

Serrato Corporation; Manhattan (KS); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

401(k) retirement plan with company  /

Tuition Reimbursement

Health care insurance available

Job summary

Serrato Corporation is seeking a qualified manager to oversee career transition services, ensuring compliant, high‑quality delivery for students and stakeholders. You will supervise specialists, coordinate training, monitor budgets, and support policy development to optimize placement outcomes.

The role requires strong leadership, organizational skills, and a focus on data accuracy and process improvement in a government-mupported program. On-site work in Kansas is expected.

Qualifications

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Strong written and verbal communication; effective interpersonal skills.
• Leadership and management capabilities with staff supervision experience.

Responsibilities

• Directs the daily operation of career transition services functions.
• Provide staff training and evaluate staff performance.
• Assist in budget development and monitor expenditures.
• Develop and revise policies affecting placement functions.
• Ensure timely submission and accuracy of enrollment and placement documentation.
• Maintain quality control to ensure compliance with government directives.

Skills

Leadership

Communication

Organizational skills

Conflict resolution

Staff training

Education

Bachelor's degree in human services, psychology, counseling, education, social science, business, communications, or closely related field

Associate's degree and 4 years related supervisory experience

Tools

Microsoft Office

Excel

Job description

Primary Position Objective

Directly supervises the career transition specialists, and OA/CTS support specialist in compliance with government and management directives. Responsible for the daily operation of the career transition services functions. Additionally, the OA/CTS Manager will be responsible for Quality Control ensuring the data presented during the application process for enrollment and placement verification documentation is accurately presented, adheres to an established quality standard, and is in compliance with government and management directives.

Brief Description of Duties

• Plan, coordinate and supervise the administrative and career transition services of the career development system.
• Provide staff training, evaluate staff performance and implement departmental changes as approved by the center director and coordinated with the manager, human resources prior to implementation.
• Assist the center director in preparation of departmental budget; monitor/control expenditures; review and recommend changes to budget authorizations.
• Assist in the development and implementation of new and revised policies and procedures affecting placement functions.
• Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students. Prepare related reports.
• Ensure timely and accurate submission of proper documentation of potential students and review with appropriate Serrato representatives and government offices.
• Develop and maintain multimedia materials for outreach and recruitment to include but not be limited to brochures, posters, slide shows and public service announcements.
• Provide oversight of career development services to ensure they are providing service which includes but is not limited to initial placement, periodic correspondence and referral to other support and family services.
• Personally, contact employers to develop job opportunities; develop lasting relationships to help provide better career transition period services.
• Coordinate and maintain communications between career development services, student records and CTS with other departments pertaining to placement needs.
• Ensure case notes are entered monthly for every student, as assigned, who is eligible for placement services.
• Participate on local workforce investment board and one-stop center meetings.
• Participate on industry advisory council.
• Maintain linkage with the community relation council.
• Cultivate and maintain a climate on center which is free of harassment, intimidation and disrespect to provide a safe place for staff and students to work and learn.
• Participate in student employability programs and activities.
• Support, promote, and enforce the Job Corps' Zero Tolerance Policy.
• Promote the development of Career Success Standards by modeling appropriate behaviors, mentoring students where necessary and monitoring both positive and negative behaviors through interventions.
• Maintain accountability of staff, students and property; adhere to safety practices.
• Proofreading, data entry, spreadsheet management
• Complete weekly and monthly reports, required trainings, self-starter, and work as a team.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• Outstanding and high level of communication skill, organizational skills, interpersonal skills, and conflict resolution skills.
• High level of communication, interpersonal skills, and organizational skills.
• High level of leadership and management skills.

Experience

Bachelor's degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and two years related supervisory experience; or Associate's degree and four years related supervisory experience required.

Education

Bachelor's degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and two years related supervisory experience. Associate's degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and four years related supervisory experience.

Certificates/Licenses/Registration

• Valid State Driver's License

Benefits Offered

• Paid Short Term / Long Term Disability and Basic Life Insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401(k) retirement plan with company match
• Tuition Reimbursement
• Employee Assistance Counseling Service Programs Available

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.