Scheduling Coordinator | Outpatient Cardiology | Downtown ORL

Orlando Health, Inc.; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan 403(b)

Health Savings Account

Flexible Spending Account

Paid Time Off

Life Insurance

Extended Leave Plan

Family Care

Paid Parental Leave

Pet Insurance

Car Insurance

Tuition Reimbursement

Student Debt Assistance

Job summary

Orlando Health Heart and Vascular Institute is seeking a scheduling coordinator to register patients, schedule cardiology appointments, and coordinate care across office visits and imaging. You will support patients by gathering demographic and financial information and communicating with providers and staff across departments.

The role emphasizes accurate scheduling, patient flow, and high-quality customer service as part of Orlando Health’s mission to Choose Well.

Qualifications

• 1 year of customer service experience in retail, hospitality or related fields.
• Knowledge of Microsoft Office.

Responsibilities

• Schedule/coordinate cardiology appointments in the office including office visits, support care visits and diagnostic imaging.
• Gather and input patient/guarantor demographic and financial information.
• Provide accurate information of department/procedure specific scheduling criteria.
• Communicate regularly with providers, nurses, patients and other departments.
• Maintain regular attendance and punctuality per Orlando Health policies.
• Assist in care and maintenance of department supplies and equipment.

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Summary

At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options.

Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers.

Orlando Health | Choose Well

Position Summary

The scheduling coordinator is responsible for clinical registration, scheduling and coordinating cardiology appointments in the office including but not limited to office visits, support care visits and diagnostic imaging.

Orlando Health Offers a Great Benefits Package That Includes

• Medical, Dental, Vison
• 403(b) Retirment Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% PAID Tuition
• as well as tuition reimbursment
• monthly payments to help pay down any graduated school debt

ALL benefits start day one

Education

• High school graduate or GED required.

License & Certification

• None.

Experience

• One (1) year of customer service based experience to include retail, hospitality or other related fields required. Knowledge of Microsoft Office

Qualifications

Essential Functions

• The scheduling coordinator will efficiently and accurately schedule/coordinate cardiology appointments in the office including but not limited to office visits, support care visits and diagnostic imaging.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Efficiently and accurately registers patient
• Understands the importance Orlando Health places on providing exemplary customer service under the Orlando Health Way
• Communicate regularly with providers, nurses, patients, and all other departments.
• Consistently and constantly reviewing the schedule daily and communicates all changes to providers, staff, and other departments.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Responsible for entry of office patient charges as assigned.
• Participates in department and/or corporate process improvement activities serving as a resource on patient flow.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Completes work orders and communicates with engineering regarding problems with the area.
• Assists in care and maintenance of department supplies, equipment.
• Ensures that all faxes are sent to the appropriate department and personnel.
• Maintains department records and files as required.
• Completes all mandatory education.
• Attends in-services/meetings as required.
• Performs other duties assigned as they relate to the quality of patient care and unit maintenance.