Outpatient PT/OT Rehab Assistant - Full-time

Children's Wisconsin; Greenfield (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Children's Wisconsin in Delafield, WI is seeking a Clinic Support Associate to assist clinicians, manage scheduling, and maintain supplies across treatment areas. You will help with rooming, check-out, and daily operations to ensure a smooth patient experience.

Ideal candidates have a high school diploma or GED, pediatric healthcare exposure, and a current BLS certification. The role requires attention to safety, confidentiality, and teamwork in a fast-paced clinic setting.

Qualifications

• High School diploma or GED is preferred.
• Previous pediatric healthcare experience is preferred.
• BLS certification is required.

Responsibilities

• Assist with patient care tasks as directed by the clinician.
• Assist with rooming, in-clinic checkout and scheduling to enhance patient experience.
• Monitor the daily schedule, appointments, no-shows, cancellations, and wait-list appointments.
• Inventory and order supplies; stock department rooms as needed.
• Maintain clean, organized, and safe treatment areas and store items properly.
• Ensure expired items and refrigerator temperatures are monitored and corrected.
• Collaborate with clinical engineering for missing equipment.
• Deliver instruments to sterile processing or related departments.
• Greet patients and families; maintain confidentiality and privacy.
• Manage telephone calls and document information to support clinic operations.

Skills

Patient care

Scheduling

Inventory mgmt

Communication

Education

High School diploma or GED

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day.

This position is located in our Delafield Clinic.

Essential Functions

• Assists with patient care related responsibilities as directed by the clinician, including but not limited to preparing supplies/materials for treatment sessions and physically assisting when patients have a physical, communication, or behavioral need.
• Assists with rooming and performs in-clinic check out and scheduling to enhance patient experience.
• Monitors the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and appointments on the wait list.
• Inventories, orders and ensures that the quantity of supplies and equipment is adequate based the department needs. Orders supplies for routine care as requested by clinicians and leaders. Stocks department rooms.
• Maintains a clean, organized and safe environment within all treatment areas. Ensures that hallways are free of equipment and supplies. Ensures that supplies are stored in compliance with the Joint Commission standards.
• Cleans treatment areas, equipment, and treatment materials/toys after each session in collaboration with therapists.
• Ensures compliance of expiration dates and refrigerator temperatures and takes action to remedy the situation if needed.
• Responsible for working with clinical engineering department at maintaining missing equipment report.
• Collects and ensures delivery of instruments and equipment to sterile processing or food services department.
• Greets patient and family in a welcoming manner, ensuring confidentiality and privacy.
• Manages telephone calls and documents information appropriately as needed to support the Clinic Coordinator and clinic operations.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) preferred.

Experience

• Previous experience in a pediatric healthcare environment preferred or relevant education.

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required

Clinic Address: 3195 Hillside Dr, Delafield, WI 53018

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council