Outpatient PT/OT Rehab Assistant - Full-time

Children's Wisconsin; Delafield (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Children's Wisconsin in Delafield is seeking a patient care assistant to support clinicians in the Delafield Clinic. You will assist with patient care, prepare supplies, and help with rooming and scheduling to improve the patient experience.

You will manage daily appointment flow, keep treatment areas cleaned, stock supplies, ensure safety standards, and coordinate with therapy and clinical teams. Strong communication and confidentiality are essential; BLS certification is required.

Qualifications

• High School graduate or GED/HSED preferred.
• Previous experience in a pediatric healthcare environment preferred or relevant education.
• BLS-Basic Life Support Healthcare Provider required.

Responsibilities

• Assists with patient care responsibilities as directed by the clinician.
• Assists with rooming and in-clinic check out and scheduling to enhance patient experience.
• Monitors the daily schedule including appointments, no-shows, cancellations, bump list and wait list.
• Inventories, orders and ensures supplies and equipment are adequate; stocks department rooms.
• Maintains a clean, organized and safe environment in all treatment areas; ensures proper storage per standards.
• Cleans treatment areas, equipment and materials after each session in collaboration with therapists.
• Ensures expiration dates and refrigerator temperatures are monitored and addressed as needed.
• Works with clinical engineering to maintain missing equipment reports.
• Collects and delivers instruments to sterile processing or food services as required.
• Greets patients and families with confidentiality and privacy in mind.
• Manages phone calls and documents information to support clinic operations.

Skills

Patient care

Rooming patients

Scheduling

Telephone etiquette

Confidentiality

Education

High School diploma or GED/HSED

Job description

At Children\u2019s Wisconsin, we believe kids deserve the best.

Children\u2019s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

Please follow this link for a closer look at what it\u2019s like to work at Children\u2019s Wisconsin: https://www.instagram.com/lifeatcw/

This position is located in our Delafield Clinic.

Essential Functions

• Assists with patient care related responsibilities as directed by the clinician, including but not limited to preparing supplies/materials for treatment sessions and physically assisting when patients have a physical, communication, or behavioral need.
• Assists with rooming and performs in-clinic check out and scheduling to enhance patient experience.
• Monitors the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and appointments on the wait list.
• Inventories, orders and ensures that the quantity of supplies and equipment is adequate based the department needs. Orders supplies for routine care as requested by clinicians and leaders. Stocks department rooms.
• Maintains a clean, organized and safe environment within all treatment areas. Ensures that hallways are free of equipment and supplies. Ensures that supplies are stored in compliance with the Joint Commission standards.
• Cleans treatment areas, equipment, and treatment materials/toys after each session in collaboration with therapists.
• Ensures compliance of expiration dates and refrigerator temperatures and takes action to remedy the situation if needed.
• Responsible for working with clinical engineering department at maintaining missing equipment report.
• Collects and ensures delivery of instruments and equipment to sterile processing or food services department.
• Greets patient and family in a welcoming manner, ensuring confidentiality and privacy.
• Manages telephone calls and documents information appropriately as needed to support the Clinic Coordinator and clinic operations.

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) preferred.

Experience:

• Previous experience in a pediatric healthcare environment preferred or relevant education.

Licenses and Certifications:

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required

Clinic Address:

3195 Hillside Dr, Delafield, WI 53018

Children\u2019s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council